Products Policy

Oryana pledges to provide high-quality food and non-food products produced in ecologically sound ways at fair value to owners and the community. We are committed to maintaining the high level of trust we have earned over the years as we balance the many factors involved in purchasing decisions. You can read more about our full Purchasing Policy here.

Return Policy

If you are dissatisfied with a product for any reason you may return it for a refund within 30 days with the receipt. Returns without a receipt will receive store credit.

Wellness Products Return Policy

With Receipt
All Wellness department returns accompanied with a receipt will receive a full refund within 30 days of purchase. After 30 days store credit will be given with an Oryana gift card.
Without Receipt
Items from the Wellness department over $30 not accompanied with a receipt will be subject to approval by a manager.

Petition Policy

At Oryana, we pride ourselves on being a community center where people gather, shop, and exchange ideas. However, in fairness to all organizations, Oryana does not typically offer use of its space for cause-related petitioning. At times, management will deviate from this policy on topics specifically related to our Mission statement and Ends Policies.

Boycott Policy

Oryana serves a very diverse customer base with individuals on both sides of any issue. The role of our co-op is to educate and inform our members and the community on the relationship between food and health so they can make informed decisions.

To best fulfill the wants and needs of our member-owners, products are expected to adhere to the Oryana Purchasing Guidelines. Oryana does not engage in political boycotts of products that meet our Purchasing Guidelines. Instead, we encourage our member-owners and customers to make their own choice and vote with their dollars by supporting those companies they like and believe in. The decisions consumers make will be reflected in the sales of individual products. When, for any reason, products don’t sell, the co-op stops carrying them.

If you have questions about any of these policies, don’t hesitate to contact us.